Support Officer
- East Devon, Devon
- Full Time
- £25,583 - £26,403 per annum
INTERNAL ONLY (DCC Employees Only)
Make a real difference in learners’ and jobseekers’ lives
Are you highly organised, great with people, and passionate about helping others succeed? Learn Devon and the Connect to Work service are looking for a motivated Support Officer to join our friendly team. This is a unique dual role, providing essential administrative and customer-facing support across two services that help adults access learning, develop skills, and move into employment.
Working as part of a supportive team, you’ll:
- Provide exceptional front-line support as the first point of contact for learners, participants, partners and other stakeholders, ensuring clear and timely communication.
- Keep our services running efficiently by maintaining and improving administrative systems, and supporting bookings, diary management and resource coordination.
- Support Learn Devon by guiding learners through enrolment and helping them access courses and learning opportunities.
- Support the Connect to Work team by producing accurate data reports, organising meetings and service documentation, and assisting with the triage of referrals into the service.
We’re looking for someone who brings:
- Experience working to deadlines and dealing with the public.
- Strong organisational skills, attention to detail and the ability to prioritise.
- Effective communication skills across multiple channels.
- Confidence using IT systems and supporting others with basic IT issues.
- Ability to maintain confidentiality and use discretion.
- A proactive, team-focused approach.
You’ll be part of a service that transforms people’s lives—helping adults gain skills, confidence and opportunities. You’ll work with supportive colleagues, enjoy varied and meaningful work, and play an essential role in ensuring our learners and participants have the best possible experience.
Interview Date: 21st April 2026
If you would like to discuss the role, please contact Debbie Stafford – debbie.stafford@devon.gov.uk / 07967 629519 or Kate Granger – Kate.J.Granger@devon.gov.uk / 01392 384094
How to apply
Please ensure when completing your application form that you provide a supporting statement which demonstrates how you meet the essential and desirable criteria as described in the person specification of the job description. Applications may not be taken forwards if the supporting statement is not adequately completed.
Internal Applicants, please note: If you are an existing DCC employee, please use your iTrent Employee Self Service (ESS) details to log in and apply.
Please click Apply Now to see the Job Description.
- DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our Equality and Diversity webpages.
- Happy to Talk Flexible Working - The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc.
- We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
- This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
- Personal data we collect from you will be processed in accordance with the Applicant privacy notice.
- For more information about Working for Devon please visit our Working for Devon page.
- We cannot consider visa sponsorship at this time. UK Right to Work is required. For further guidance on right to work in the UK, please visit: Work in the UK - GOV.UK (www.gov.uk).
- This role requires a DBS disclosure.
Reference: REQ009409
Job Details
- OrganisationDevon County Council
- Work LocationEast DevonDevon
- Work Postcode
EX8 1DL
- Reference
REQ009409
- Occupational GroupAdministrative, Secretarial & Office Support
- Salary Details
£25,583 - £26,403 per annum
- Job TermPermanent
- Appointment TypeFull Time
- Hours
37 hours per week
- Closing Date
05/04/2026
- DBS Check Required
Yes