Service Support Officer
- Devon, Hybrid
- Part Time
- £27,709 - £29,542 per annum, pro rata
Job Location: Office location (any Devon County Council office base will be considered) + working from home
Opportunities to work flexibly: Yes, to meet the needs of the business.
Are you looking for an administration role where you make a difference? Are you looking to be part of a flexible and supportive team? Do you have a positive and enthusiastic attitude towards learning, and are proactive and willing to help and support others? Are you looking to work in an organisation where you are valued and provided with an attractive benefits package? If the answer is yes, then we have an exciting opportunity for you! We are looking for a well organised and self-motivated person to join the Business Support Team to fill this vital role supporting the Panels Team in the Children and Families service.
What skills & qualities we need from you?:
- Previous office/administration experience
- Have a good understanding of Microsoft Office (O365)
- Ability to use a laptop
- Positive & enthusiastic attitude towards learning and supporting your colleagues
- Excellent experience of live note taking (typed)
- Processing of sensitive and confidential information
- Excellent attention to detail and input/record data accurately
- Good communication skills & the ability to build good working relationships with team members and wider colleagues
- Ability to plan workload for the day and be adaptable when service needs might change
- Ability to think on your feet and work with colleagues to resolve problems
- Remain calm and resilient under pressure
- Ability to work in a pressurised environment
- Excellent attention to detail
- Excellent organisational skills
- Use initiative
- Prioritise your workload
- Flexibility to pick up additional tasks/support colleagues
- Sense of humour
What key tasks/responsibilities will the role involve (Service Support Officer):
- Attendance at Panel meetings (remotely via Microsoft Teams) to take accurate notes of the meetings
- You will be using a laptop and various internal systems and Microsoft packages to conduct your role
- You will be working in an ‘agile’ way – some home working and some office-based work
- Working within a shared mailbox with the County Panel Team
- Drafting & responding to emails
- Full administration of organising panel meetings and follow up action
- Uploading/downloading evidence to/from internal systems (Eclipse/Liquid Logic database)
- Inputting data into spreadsheet/word documents/Eclipse/Liquid Logic database
- Supporting other administrative staff with office operations
Why come and work for Devon County Council?:
- Good rates of pay (Grade D: £27,709 - £29,542 per annum (pro rata)
- Flexibility with working hours and agile working locations
- Excellent health & wellbeing culture within the organisation
- Excellent employee discount scheme – ‘Devon Discounts’ – Accommodation, Food & Drink, Leisure & Transport and more!
- Cycle to Work Scheme
- Excellent ongoing internal learning, development & training opportunities
- Employee Assistance Programme
Are you interested by what you have seen above? Then do not delay! This is your opportunity to join a fun, vibrant and dynamic team. Click the apply button below NOW!
Part of the application will include you having to type a supporting statement. It is Important that you look at the job description and person specification when typing your supporting statement and provide examples to show how you can demonstrate your skills and qualities! The supporting statement will form a VITAL part of the selection process, including if you will be invited to formal interview stage! Remember to sell yourself!
Interviews will be held virtually via TEAMS (you will need access to a laptop/computer with webcam & microphone) on 2nd October 2026. Please ensure you are available to attend an interview during this time before submitting an application.
If you would like to find out more about the role above, please feel free to contact Louise Carder-Day on 01392 386 280 for an informal discussion before applying.
Internal Applicants, please note: If you are an existing DCC employee, please use your iTrent Employee Self Service (ESS) details to log in and apply.
Please click Apply Now to see the Job Description.
- DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our Equality and Diversity webpages.
- For details on the use of AI in applications and Devon County Council’s use of AI in Recruitment please see Use of AI in Our Recruitment Processes - Working for Devon | Devon County Council
- Happy to Talk Flexible Working - The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc.
- We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
- This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
- Personal data we collect from you will be processed in accordance with the Applicant privacy notice.
- For more information about Working for Devon please visit our Working for Devon page.
- We cannot consider visa sponsorship at this time. UK Right to Work is required. For further guidance on right to work in the UK, please visit: Work in the UK - GOV.UK (www.gov.uk).
- This role requires a DBS disclosure.
Reference: REQ010546
Job Details
- OrganisationDevon County Council
- Work LocationDevonHybrid
- Work Postcode
- Reference
REQ010546
- Occupational GroupAdministrative, Secretarial & Office Support
- Salary Details
£27,709 - £29,542 per annum, pro rata
- Job TermPermanent
- Appointment TypePart Time
- Hours
25.9 hours per week (3.5 days per week)
- Closing Date
24/09/2026
- DBS Check Required
Yes