Neighbourhood Flow Key Worker x 7 - Royal Devon University Healthcare NHS Foundation Trust (Encompass Southwest)
- Devon, East Devon, Exeter, Mid Devon, North Devon, Teignbridge, West Devon
- Full Time
- £27,358 - £28,392 (depending on experience)
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Neighbourhood Flow Key Worker - 7 Posts across Devon
Start Date: 6th January 2027
Encompass Southwest | In partnership with Royal Devon University Healthcare NHS Foundation Trust
Location: 1 x North Devon, 2 x Exeter, 1 x Crediton, Moretonhampstead and Okehampton, 1 x Honiton, Ottery St Mary and Cranbrook, 1 x Exmouth, Woodbury, Budleigh, 1 x Sidmouth, Seaton and Axminster
Contract: Fixed one year contract January 2027 - December 2027
Help People Navigate Systems That Often Feel Impossible
At Encompass Southwest, we believe people should not have to fight to get the support they need.
Since 2021, we have worked alongside Royal Devon University Healthcare NHS Foundation Trust to deliver Neighbourhood Flow — a person-centred, trauma-informed service that helps people facing complex challenges access practical support, improve wellbeing, and avoid unnecessary hospital admissions.
This is not traditional social prescribing.
Neighbourhood Flow offers dedicated 1:1 support over a six-week period, building trusted relationships with people and helping support “flow” around them. We focus on what matters to the person — not just what services are available.
We are now looking for compassionate, proactive and relationship-focused Key Workers to join our growing team across Devon.
About the Role
As a Neighbourhood Flow Key Worker, you will support people who may be experiencing a range of challenges affecting their health and wellbeing, including isolation, housing issues, poverty, mental health difficulties, or difficulties navigating services.
You will:
- Build trusted relationships with patients
- Hold “What Matters to Me” conversations
- Help people identify goals, strengths and priorities
- Connect people with local services, community support and opportunities
- Work closely with NHS teams and VCSE partners
- Help reduce avoidable hospital admissions and improve wellbeing outcomes
This is a highly rewarding role for someone who is passionate about person-centred support, trauma-informed practice, and making systems work better for people.
What You’ll Be Doing
- Managing a caseload of patient referrals
- Providing person-centred, solution-focused support
- Coordinating support around the individual
- Working collaboratively with community nursing teams and health professionals
- Connecting people with local organisations and resources
- Recording case notes and outcomes accurately
- Facilitating “Team Around the Person” meetings where appropriate
- Contributing to service development, evaluation and learning
- Support is mainly provided by telephone, alongside home visits, community meetings, and attendance at NHS sites where needed.
About You
We are looking for someone who:
- Has experience supporting people with multiple or complex needs
- Can build strong relationships with people from all backgrounds
- Understands trauma-informed and person-centred approaches
- Is organised, proactive and able to manage a varied caseload
- Has experience working with health, social care, community or voluntary sector services
- Communicates confidently with professionals and patients alike
- Is compassionate, adaptable and solution-focused
- Is confident using IT systems and maintaining accurate records
You will also need:
- A full driving licence
- Access to a vehicle
- Willingness to travel across Devon
Encompass Southwest is committed to safeguarding and promoting the welfare of children, young people and adults at risk. This role may require an enhanced DBS check.
Interested?
We would love to hear from people who are passionate about helping others and committed to creating services that genuinely work around people’s lives.
For an informal discussion about the role, please contact: Rebecca Baillie on 01271 371499.
To apply, please visit our website to complete an application and download the job description and person specification: www.bpag-encompass.org.uk
Closing Date: 22nd November 2026.
Interview Date: 27th & 30th November 2026.
Job Details
- OrganisationOther Organisations
- Work LocationDevonEast DevonExeterMid DevonNorth DevonTeignbridgeWest Devon
- Work Postcode
- Reference
AC7190
- Occupational GroupSocial Care & HealthAdministrative, Secretarial & Office SupportYouth & Community
- Salary Details
£27,358 - £28,392 (depending on experience)
- Job TermFixed
- Appointment TypeFull Time
- Hours
37.5 hours per week
- Closing Date
22/11/2026
- DBS Check Required
Yes