Income & Assessment Officer
- Exeter, Devon, Hybrid
- Full Time
- £30,518 - £33,699 per annum
Location: Hybrid (Home & Office Based)
Are you ready to make a real impact in people’s lives while developing your career in a dynamic and supportive environment? We’re looking for enthusiastic, customer-focused individuals to join our Client Financial Services Team as Income & Assessment Officers.
Client Financial Services is part of the Finance & Public Value Directorate, supporting Adult Social Care across Devon County Council. The service plays a vital role in generating over £80 million in income annually through financial assessments, income collection, debt management, and benefit support.
Financial Assessment Team – Supporting Fair Contributions
In this role, you’ll carry out financial assessments and benefit entitlement reviews for clients receiving adult social care, including mental health services. You will work directly with clients and their representatives to:
- Ensure that charges are applied fairly and in line with national legislation and local policies.
- Help clients or their representatives understand their financial responsibilities.
- Signpost to additional benefits or support they may need/be entitled to.
Income & Debt Management Team – Make Every Penny Count
This is a fast-paced, rewarding role where you’ll be at the heart of ensuring that contributions for social care are collected efficiently and fairly. You’ll work directly with clients and their representatives to:
- Provide clear advice and guidance on payment options
- Offer tailored debt resolution strategies
- Secure high-value debts and ensure financial sustainability
- Help clients navigate financial challenges with empathy and professionalism
This role is ideal for someone who enjoys problem-solving, thrives on responsibility, and wants to make a tangible difference. You’ll be part of a team that’s embracing digital innovation, improving processes, and delivering excellent service to the people of Devon.
What We’re Looking For
- Excellent communication skills – confident in phone and Microsoft Teams conversations
- Strong attention to detail, numeracy, and literacy
- A proactive, customer-first mindset
- Ability to work independently and as part of a supportive team
What We Offer
- 26 days holiday (including two extra statutory days and a technology day)
- Flexible hours and hybrid working
- A friendly, inclusive environment with opportunities for career development
- Access to training and progression pathways
- A generous defined benefit pension scheme
This is an exciting time to join Client Financial Services as we invest in new ways of working and digital technologies to meet growing demand.
For an informal discussion about the roles, please contact Judy Warwick or Samantha Butler on 01392 383000.
Please note: Interviews will be conducted remotely via Microsoft Teams (w/c 7th September 2026)
Early Closure of Recruitment Process Clause
Devon County Council reserves the right to close this recruitment process early if a high volume of suitably qualified applications is received. We therefore encourage applicants to submit their application as early as possible to avoid disappointment.
How to apply
Please ensure when completing your application form that you provide a supporting statement which demonstrates how you meet the essential and desirable criteria as described in the person specification of the job description. Applications may not be taken forwards if the supporting statement is not adequately completed.
Internal Applicants, please note: If you are an existing DCC employee, please use your iTrent Employee Self Service (ESS) details to log in and apply.
Please click Apply Now to see the Job Description.
- DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our Equality and Diversity webpages.
- For details on the use of AI in applications and Devon County Council’s use of AI in Recruitment please see Use of AI in Our Recruitment Processes - Working for Devon | Devon County Council
- Happy to Talk Flexible Working - The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc.
- We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
- This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
- Personal data we collect from you will be processed in accordance with the Applicant privacy notice.
- For more information about Working for Devon please visit our Working for Devon page.
- We cannot consider visa sponsorship at this time. UK Right to Work is required. For further guidance on right to work in the UK, please visit: Work in the UK - GOV.UK (www.gov.uk).
- This role requires a DBS disclosure.
Reference: REQ010354