IT Systems Support Officer - Tide House
- North Devon, Devon, Torridge
- Multiple Terms
- £25,000 - £35,000 pro-rata (dependent on skills and experience)
Location: Tide House, Bideford, Devon
Employment Type: Full-time or part-time applicants will be considered, depending on experience and the needs of the service.
Role Type: Mixed working pattern, mainly office based, with some limited remote working possible by agreement. The role requires the ability to attend Tide House promptly when required, including for urgent IT or operational issues that cannot be resolved remotely.
Reporting To: IT Development and Support Manager
About Tide House
Tide House is a Residential Family Assessment Centre rated as ‘Good’ by Ofsted (August 2025). We undertake parenting assessments for up to five families placed with us, providing ‘expert evidence’ to support families, local authorities and care proceedings. Families have self-contained accommodation of 1-3 bedrooms, allowing us to support families with multiple parents and children.
Tide House utilises relational approaches to support families to care for their children in a safe and consistent way, alongside undertaking the required assessment of them, as directed by the Local Authority or Court.
The role
As IT Systems Support Officer, you will support the safe and effective running of Tide House’s IT systems. You will work closely with the IT Development and Support Manager to ensure staff have access to reliable, secure and user-friendly systems that support recording, communication, monitoring and assessment practice.
Tide House has developed its own bespoke case management system to support assessment practice, recording, oversight and operational consistency. This system has been developed in house and continues to be refined and enhanced. The IT Systems Support Officer will help ensure that this system, alongside wider operational IT systems, remains reliable, secure and effective for staff.
The role will initially involve supporting the IT Development and Support Manager with day-to-day IT tasks, troubleshooting, system maintenance and staff support. As your knowledge and confidence develops, you will be expected to take on increasing responsibility for responding to day-to-day IT issues and supporting the smooth running of our systems.
This role supports the safeguarding of children and families by helping to ensure that staff can record accurately, communicate effectively, access key systems reliably and use monitoring systems safely. You must understand the importance of confidentiality, professional boundaries and working sensitively around families living at Tide House.
Working hours will be predominantly usual office hours, with some necessary flexibility and participation in an agreed out-of-hours on-call arrangement. Some remote working may be possible, but the postholder must be able to attend Tide House promptly when required for issues that cannot be resolved remotely.
Both full-time and part-time applicants will be considered depending on experience and the needs of the service.
The successful candidate will have:
- A strong understanding of Microsoft 365 administration.
- A good practical understanding of network infrastructure, including the configuration and troubleshooting of switches, VLANs, VPNs, routers and Wi-Fi, with the ability to maintain connectivity and network stability, work safely, minimise disruption and escalate issues appropriately.
- Experience of responding to IT or helpdesk issues in a calm, practical and solution-focused way.
- Experience supporting IT hardware, including desktops, laptops, monitors, peripherals and mobile devices.
- The ability to support staff with day-to-day IT issues, including password resets, access issues, connectivity problems, damaged devices and practical troubleshooting.
- A good practical awareness of cyber security risks and controls, including multi-factor authentication, access control, patching, device security, data integrity, secure storage and the safe handling of sensitive information.
- The ability to work sensitively in an environment where highly confidential information is handled.
- A thorough and methodical approach to identifying, isolating and resolving IT issues.
- The ability to support, maintain and improve user-friendly systems that help staff work safely and effectively.
- The ability to work collaboratively with the IT Development and Support Manager, Registered Manager, Responsible Individual and wider staff team.
- A willingness to learn Tide House systems, including the in-house case management system.
- The ability to explain technical issues clearly to non-technical staff.
- Strong organisational skills, reliability and the ability to prioritise competing demands.
- A commitment to professional development, reflective practice and continuous service improvement.
- The ability to exercise sound judgement, respond appropriately in the moment and escalate concerns or issues when required.
- The ability to participate in an agreed out-of-hours on-call rota and respond to unforeseen critical IT, monitoring or communication issues.
- The ability to meet the practical physical demands of the role, with reasonable adjustments where required, including moving IT equipment and occasional work at height where appropriately assessed and supported.
What we offer at Tide House:
- A warm, person‑centred organisation making a real difference
- A homely, nurturing environment where people feel valued
- Small enough for strong relationships, big enough for real opportunities
- A supportive culture focused on improving lives every day
- Clear values and meaningful purpose
- Everything we do is centred around safety, wellbeing and getting it right for families
- A commitment to delivering the best possible outcomes for families through consistent, high quality and relational practice
- A shared vision that everyone is part of and contributes to
- Supportive, visible and experienced leadership
- Managers who listen, guide and actively support you
- A collaborative multi‑disciplinary approach
- Friendly and approachable leadership team
- Regular 1:1 and group supervision
- Robust, supportive induction
- Structured induction programme to help you feel confident in your role
- Hands-on learning and guidance from experienced staff
- Support to understand Tide House practice, safeguarding expectations and operational processes
- Support for your career progression
- We invest in developing your skills and career
- Training and qualifications funded (by agreement)
- Opportunities to develop your leadership, management and professional practice
- Meaningful rewards
- Competitive salary
- Paid annual leave
- Paid sick leave
- Private healthcare
- Company pension
- Paid flu vaccine
- Paid eye care o Annual staff celebration and social event
- • Excellent IT systems
- Bespoke, in-house case management system
- Easy recording and report writing
- Clear processes that reduce duplication and make information easy to find
- Tools that support safe practice, reflective supervision and high-quality assessments
- A great working environment
- A calm, positive and well-maintained office setting
- Tea, coffee and biscuits, as needed!
- A team culture built on kindness, respect and collaboration
- A supportive atmosphere where everyone looks out for each other
Safeguarding
Tide House is committed to safeguarding and promoting the welfare of children and adults. Safer recruitment practices are followed to ensure all candidates are suitable to work with vulnerable individuals. This includes robust vetting procedures, comprehensive pre‑employment checks, and an expectation that all staff uphold our safeguarding policies at all times.
This role will require an enhanced Disclosure and Barring Service (DBS) check, verification of identity, scrutiny of employment history, and the gathering of suitable references.
Equal opportunities
Tide House is an equal opportunities employer. We are committed to ensuring that no applicant or employee is discriminated against directly or indirectly as a result of any protected characteristic.
Commitment to care-experienced applicants
Tide House is committed to creating fair employment and development opportunities for care experienced people. Applicants who choose to identify as care-experienced will be offered an interview where they demonstrate that they meet the essential criteria for the role. We recognise that relevant personal experience, transferable skills, strengths and insight may contribute to a person’s suitability, particularly where conventional professional experience is limited. Disclosure is voluntary and will be handled sensitively and confidentially. All applicants will be assessed against the same essential requirements and safer recruitment standards.
Job description
Please see attached.
How to apply
If you would like to apply, then please complete the application form which can be found here: https://www.tidehouse.co.uk/jobs
Shortlisted candidates will be expected to demonstrate how their experience, values and approach align with the IT Systems Support Officer job description.
If you would like an informal discussion about this opportunity, please contact Craig Jones on 01237 237120.
Closing Date: 7 November 2026.
Interview Date: To be confirmed.
Job Details
- OrganisationOther Organisations
- Work LocationNorth DevonDevonTorridge
- Work Postcode
EX39 2AA
- Reference
AC7151
- Occupational GroupIT
- Salary Details
£25,000 - £35,000 pro-rata (dependent on skills and experience)
- Job TermPermanent
- Appointment TypeFull TimePart Time
- Hours
- Closing Date
07/11/2026
- DBS Check Required
Yes