Welfare Consultant (Out of Hours Shift Supervisor) - University of Exeter

  • Multiple Locations
  • Part Time
  • Grade F from £36,382 per annum pro rata (subject to knowledge, skills and experience)

Education and Student Support - Wellbeing Services

This post is available on a fixed term basis from July 2022 until 22 May 2023 to provide cover for a maternity leave.

This role offers the opportunity for hybrid working - some time on campus and some from home.

Summary of the role
You will be leading a small team of Welfare Consultants who work to support students in an Out of Hours context both on and off campus. You will lead the team to triage the most urgent referrals (enquiries) and to co-ordinate an appropriate plan of support. The role will include face to face contact with students.
This post plays a key part in the University's offering of pastoral and welfare support for students. You will act as the first point of contact and provide first response for students experiencing personal problems and difficulties and will co-ordinate a response and provide support which is tailored to individual students' needs, signposting and referring to specialist support. This will include responding to mental health crises, liaising with other University staff and external agencies as appropriate.
You will sit under Wellbeing Services and report to the Welfare Pathway Lead, but your work will involve extensive networking and liaison with individuals in academic colleges and across a range of services. In addition to working directly with students, you will offer advice and support to other members of staff and will also have the opportunity to contribute to the development of policies and procedures.

Hours of work
Please note, this role will be worked on the following set rota:
Week one = Monday and Tuesday only (3.30pm - 11pm)
Week two = Friday, Saturday, Sunday, Monday and Tuesday (3.30pm - 11pm)

About You
We are seeking an experienced health or social care professional who is able to combine exceptional interpersonal skills with a resilient attitude, and a practical, solution-focused approach. In return, we will provide an exciting, varied and rewarding role within a dynamic and supportive team, committed to providing the best possible experience for our students.
Please ensure you read the Job Description and Person Specification for full details of this role.

The University of Exeter
We are a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2022 and QS World University Ranking 2022).
Our research income in recent years means we’re the fastest growing UK Research University with some of the world’s most influential scientists, and we seek to answer some of the most fundamental issues facing humankind today through this. More than 99% of our research is of international quality and our world-leading research impact is growing faster than any other Russell Group university (2021 Research Excellence Framework). We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world leading research - Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City.

Our Equality, Diversity and Inclusion Commitment
With over 27,000 students and 6,400 staff from 180 different countries, we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. Reasonable adjustments are available for interviews and workplaces.

We offer some fantastic benefits including:
• 41 days leave per year (pro rata);
• Options for flexible working;
• Numerous discounts at leading retailers;
• Onsite gyms on all of our campus’ and a cycle to work scheme;
• Sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a new Fertility Treatment Policy;
• Stunning campus environments in Exeter and Cornwall, in the beautiful South West of England.

Further Information
For further information and an informal discussion about the post, please contact Abby Sproats by emailing a.m.sproats@exeter.ac.uk.
This appointment currently attracts a market supplement of £4,000 per annum pro rata in accordance with the University’s agreed policy on market supplements. This allowance is pensionable and will be reviewed in August each year.
Generous holiday allowances, flexible working, pension scheme and relocation package (if applicable).

Please note that this post will be subject to a clear DBS check.

Apply Now

Job Details

  • OrganisationOther Organisations
  • Work LocationExeterDevon
  • Work Postcode

  • Reference


  • Occupational GroupSocial Care & HealthEducation Support

  • Salary Details

    Grade F from £36,382 per annum pro rata (subject to knowledge, skills and experience)

  • Job TermFixed
  • Appointment TypePart Time
  • Hours

    0.7 FTE

  • Closing Date


  • DBS Check Required