User Researcher
- Multiple Locations
- Full Time
- £38,626 - £42,708 per annum
We share a passion for working with agile methods and user-centred design to create digital services that make life easier for people.
We offer a supportive and stimulating working environment. You will be encouraged to think creatively and drive improvement. Our benefits include competitive salaries, flexible working including remote working, an attractive pension scheme, a staff discount scheme, and a minimum 20 days annual leave (plus bank holidays). You’ll also have the option of enjoying living and working in the South West with great access to countryside and coast.
If you have a user research background and are able to ensure user needs are reflected within digital services then we’d like to hear from you. You will need to be able to demonstrate a track record of working with end users to explore their behaviour and needs. You’ll also need to work collaboratively with a wide range of colleagues and stakeholders in order to ensure research outputs are informing design patterns.
The role
- The User Researcher will work closely with end users, designers and people across the organisation, ensuring user needs are driving the design of new digital services
- The User Researcher will be responsible for designing and undertaking research activities, delivering actionable findings that improve the usability of our digital services
About you
- You’ll have experience of user research activities, including recruiting and managing participants, and designing and delivering research sessions at each stage of the product lifecycle.
- You’ll enjoy turning research outcomes into compelling stories, and communicating these to colleagues to build an understanding of user needs
- You’ll have experience of working in an agile environment and will know how to use different research methods to provide the insight required by teams
This is an exceptional opportunity to help the organisation deliver fantastic services that make things easier for the people of Devon at a time of rapid digital transformation across local government.
For an informal discussion, please contact Charlotte Stewart-Russon, User Research Manager on 01392 383000.
For more information please visit our website.
Internal Applicants, please note: If you are an existing DCC employee, please use your iTrent Employee Self Service (ESS) details to log in and apply.
Please click Apply Now to see the Job Description.
- DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our Equality and Diversity webpages.
- Happy to Talk Flexible Working- The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc.
- We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
- This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
- Personal data we collect from you will be processed in accordance with the Applicant privacy notice.
- For more information about Working for Devon please visit our Working for Devon page.
- We cannot consider visa sponsorship at this time. UK Right to Work is required. For further guidance on right to work in the UK, please visit: Work in the UK - GOV.UK (www.gov.uk).
Reference: REQ007983