Transport Co-Ordination Officer
- Multiple Locations
- Full Time
- £29,572 - £32,654 per annum
Patient Transport Advice Service (PTAS)
Are you someone with a can-do attitude who is motivated and looking to find a role in a friendly and supportive team at Devon County Council? If so, you could be the person we are looking for to join our growing, busy team who arrange non-emergency patient transport for eligible people, registered with a Devon GP, to attend hospital appointments both locally and across the country.
Patient Transport Advice Service (PTAS) are working in partnership with NHS Devon and Devon Partnership Trust to ensure those people who need support are enabled to attend medical services on suitable and safe transport.
In this role you will be speaking daily to patients, their carer’s, NHS professionals and DCC colleagues to source information regarding the patient and ensure we have all the details we need to assess their eligibility to NHS funded transport.
For those not eligible for NHS funded travel, you will give information and advice on transport options (including public transport) to enable patients to make their own safe travel plans.
As well as the transport booking and advice functions, you will be involved in various projects, meetings, reporting, hospital visits and training.
Experience of working in a busy office environment with frequently changing demands, and an ability to prioritise the most urgent workload and multitask is essential.
Excellent IT skills and good telephone manner are essential. You will be using a range of Microsoft systems including Teams, Outlook, Excel, and SharePoint as well as bespoke systems for transport provision. You will be receiving phone calls via a call management package and issuing contracts, processing invoices, and checking queries.
PTAS can accommodate agile working, with a combination of working from home and in our office at County Hall (Exeter), in line with the needs of the service.
For training initial training purposes, you will need to be available to work in the office daily. After that, there is a minimum requirement to be in the office at least two days a week and attend for training and meetings as required. You will also take part in visits to hospital sites across the county.
Interview Date: 7-10 July 2025
For an informal discussion please contact Sarah Austic, Jack Mason or Stacey Isaac on 01392 381099.
Please note the start date for this post will be 1/9/25 at the earliest.
Internal Applicants, please note: If you are an existing DCC employee, please use your iTrent Employee Self Service (ESS) details to log in and apply.
Please click Apply Now to see the Job Description.
- DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our Equality and Diversity webpages.
- Happy to Talk Flexible Working - The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc.
- We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
- This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
- Personal data we collect from you will be processed in accordance with the Applicant privacy notice.
- For more information about Working for Devon please visit our Working for Devon page.
- We cannot consider visa sponsorship at this time. UK Right to Work is required. For further guidance on right to work in the UK, please visit: Work in the UK - GOV.UK (www.gov.uk).
Reference: REQ007987