Service Support Officer (Ref. 2929)

  • Multiple Locations
  • Full Time
  • £20,444 to £22,571 per annum

Job Title: Service Support Officer

Job type: Temporary (approx. 12 months) covering Maternity leave

Hours: Full time (37hrs)

Grade: D

Salary: Grade D: 20,044-22,571

Job Location: County Hall, Exeter + working from home

Opportunities to work flexibly: Yes

Are you looking for a role where you make a difference?  Are you looking to be part of a flexible and supportive team?  Do you have a positive and enthusiastic attitude towards learning, and are proactive and willing to help and support others?  Are you looking to work in an organisation where you are valued and provided with an attractive benefits package?  If the answer is yes, then we have an exciting opportunity for you!

We are currently looking for a Service Support Officer (Approx 12 mths fixed term contract to cover maternity absence) to join our Business Support Team working in Missing And Child Exploitation (MACE) service area.  This role sits within the Multi Agency Safeguarding Hub (MASH). 

Why come and work for Devon County Council:

  • Good rates of pay
  • Flexibility with working hours and agile working locations
  • Excellent health & wellbeing culture within the organisation
  • Excellent employee discount scheme – ‘Devon Discounts’ – Accommodation, Food & Drink, Leisure & Transport and more!
  • Cycle to Work Scheme
  • Excellent ongoing internal learning, development & training opportunities
  • Peninsula Pension scheme membership
  • 25 days annual leave (plus bank holidays) – rising to 30 days after 5 years’ service. (pro rata for PT staff)
  • Employee Assistance Programme
  • Opportunities for promotion and progression within the organisation


What skills & qualities we need from you?:

Able to use a laptop (MS TEAMS/Outlook/Calendars/Microsoft Edge/Excel/Word). Basic Training will be provided.

  • Positive & enthusiastic attitude towards learning and supporting your colleagues.
  • Sense of humour.
  • Some experience of note taking (typed on laptop) at meetings or willingness to learn the task.
  • Good communication skills & the ability to build good working relationships with team members and wider colleagues.
  • Ability to plan workload for the day and be adaptable, proactive and flexible when service needs might change.
  • Ability to think on your feet and work with colleagues to resolve problems.
  • Remain calm and resilient under pressure.


What key tasks/responsibilities will the role involve (SSO):

  • You will be using a laptop and various internal systems and Microsoft packages to conduct your role.
  • You will be working in an ‘agile’ way – some home working and some office-based work.
  • Drafting & responding to emails.
  • Administration (research, compiling agenda, sending out invitations, note taking, distribution of minutes) of monthly MACE exploitation meetings
  • Provide support to Adolescent Safety framework service area
  • Input and maintenance of Excel spreadsheets
  • Collation of data on regular basis.
  • Participation in various virtual TEAMS meetings
  • Uploading/downloading information to/from internal systems.
  • Inputting data into spreadsheet/word documents/Eclipse database.
  • Supporting other administrative staff with office operations.
  • Supporting with Subject Access Requests/Police Search requests.
  • Providing direct support to Area Managers/Team Managers.


Part of the application will include you having to type a supporting statement.  It is Important that you look at the job description and person specification when typing your supporting statement and provide examples to show how you can demonstrate your skills and qualities!  The supporting statement will form a VITAL part of the selection process, including if you will be invited to formal interview stage!  Remember to sell yourself!

Interviews will be held virtually via TEAMS (you will need access to a laptop/computer with webcam & microphone).

Job Description 

If you would like to find out more about the role above, please contact Angela Fleming, Service Support Manager on 01392 380746 for an informal discussion before applying.

Apply Now

Job Details

  • OrganisationDevon County Council
  • Work LocationExeterDevon
  • Work Postcode

    EX2 4QD

  • Reference


  • Occupational GroupAdministrative, Secretarial & Office Support

  • Salary Details

    £20,444 to £22,571 per annum

  • Job TermFixedMaternity cover
  • Appointment TypeFull Time
  • Hours

    37 hours per week

  • Closing Date


  • DBS Check Required