Senior Customer Relations Officer
- Devon
- Part Time
- £34,314 - £37,938 per annum, pro rata
The Customer Relations Team handles all customer feedback across Devon County Council and is the first point of contact for our customers or their representatives.
We are looking for a confident person to join the team as a part time Senior Customer Relations Officer. You will have responsibility for managing a case load of complaints ensuring that they are investigated and responded to appropriately by operational staff. In addition you will work Heads of Service and their management teams to ensure that the Council learns from and takes actions to improve services as a result of the outcomes from complaints.
You will need to have a sound knowledge of policy and procedure in respect of complaints management and experience of working within a customer services environment.
Working effectively under pressure, confidently communicating with people who can be challenging, angry, upset and emotional, working independently and as part of a team, ability to manage differing workloads and rise to the challenges presented by the nature of the work, attention to detail and excellent communication skills are all essential for this role. In addition you will need to be competent working in Office 365 and Complaint Management Systems.
A role where no two days are the same, you will use your attention to detail and excellent customer service skills to provide the citizens of Devon with outstanding customer service.
This post is offered initially on a part time basis of 22.2 hours a week, however full time hours may also be available.
In return for the vital contribution that you make, we have some fantastic employee benefits available, including:
- Generous annual leave, & the ability to purchase additional annual leave.
- Free onsite parking.
- Employee Assistance for the times you may need some support and a variety of employee well-being services.
- We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
- Membership of the Local Government Pension Scheme.
- Discounts at over 900 national & local high street retailers through our benefits platform.
- Electric Vehicle salary sacrifice scheme.
For an informal discussion please contact Andrew Cathcart on andrew.cathcart@devon.gov.uk
Interviews are likely to be held during the week beginning 13/01/2025.
Internal Applicants, please note: If you are an existing DCC employee, please use your iTrent Employee Self Service (ESS) details to log in and apply.
Please click Apply Now to see the Job Description.
- DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our Equality and Diversity webpages.
- Happy to Talk Flexible Working - The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc.
- We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
- This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
- Personal data we collect from you will be processed in accordance with the Applicant privacy notice.
- For more information about Working for Devon please visit our Working for Devon page.
Reference: REQ007177
Job Details
- OrganisationDevon County Council
- Work LocationDevon
- Reference
REQ007177
- Occupational GroupAdministrative, Secretarial & Office Support
- Salary Details
£34,314 - £37,938 per annum, pro rata
- Job TermPermanent
- Appointment TypePart Time
- Hours
22.2 hours per week
- Closing Date
05/01/2025
- DBS Check Required
No