Senior Customer Relations Officer (Ref 4890)
- Multiple Locations
- Full Time
- £31,099 - £34,723 per annum
Fixed Term, Secondment until March 2024
The Customer Relations Team handles all customer feedback across Devon County Council and is the first point of contact for our customers or their representatives.
We are looking for someone to join the team as a Senior Customer Relations Officer on a fixed term basis until March 2024. You will have responsibility for managing a case load of complaints and representations, including MP enquiries and ensuring that they are investigated and responded to appropriately by operational staff. In addition you will work with Heads of Service and their management teams to ensure that the Council learns from and takes actions to improve services as a result of the outcomes from complaints.
You will need to have a sound knowledge of policy and procedure in respect of complaints management and experience of working within a customer services environment.
You will need to be able to work effectively under pressure, confidently communicate with people who can be angry, upset and emotional, work as part of a team, manage differing workloads and rise to the challenges presented by the nature of the work. Attention to detail and excellent letter writing skills are also essential criteria for this role.
This role is based at County Hall, Exeter, with the potential for some hybrid working.
- DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our Equality and Diversity webpages.
- Happy to Talk Flexible Working -The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc.
- We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
- This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
- Personal data we collect from you will be processed in accordance with the Applicant privacy notice.
- For more information about Working for Devon please visit our Working for Devon page.
- This role requires a DBS disclosure.
Job Details
- OrganisationDevon County Council
- Work LocationExeterDevon
- Work Postcode
EX2 4QD
- Reference
REQ004890
- Occupational GroupAdministrative, Secretarial & Office Support
- Salary Details
£31,099 - £34,723 per annum
- Job TermFixed
- Appointment TypeFull Time
- Hours
37 hours per week
- Closing Date
10/06/2023
- DBS Check Required
Yes