ICT Service Delivery Apprenticeship - Devon & Somerset Fire & Rescue Service

  • Multiple Locations
  • Full Time
  • Commencing salary £16,682 per annum (£8.65 per hour) based on a Grade 3

The Apprenticeship is an IT Communications Technician (Advanced) course commencing with Exeter College in September 2022 studying a range of ICT disciplines (https://exe-coll.ac.uk/course/it-infrastructure-technician-advanced-apprenticeship/)

An opportunity has arisen for an enthusiastic individual who can offer excellent customer service and ICT support to employees to join our ICT team. A sound knowledge of IT is necessary as is an eagerness to take your technology skills to the next level. Primarily based on the ICT Service Desk, you will also have the opportunity to work across three other teams within ICT Service Delivery. 

The Service Delivery function of the ICT Department includes the Service Desk, Second Line, Hardware and Software Development support. The department supports 2000+ employees, 800+ Windows PCs and 150+ servers in a virtualised environment. 

The IT Services that are supported include Comms (fixed & mobile telephony, radios, alerters and pagers); Infrastructure, Networking, Data Platforms, Printing, IT & Buildings Security, Standard Business Applications (Finance, HR etc) and Specialist Business Applications ( Fleet, Fire Safety and Command & Control etc). 

Working as member of the Service Desk Team which acts as a first point of contact for all employees reporting IT Incidents and making requests you will be involved in the fast pace of the environment within weeks.

Whilst working with the Second-line Team you will assist the Subject Matter Experts with the installation, maintenance, configuration and development of applications and services. One day you could be configuring smart phones, another assisting with database back-ups prior to a system upgrade and the next fixing a software fault with a Mobile Data Terminal on a fire engine.

The Hardware Team will provide exposure to projects such as the desktop and laptop replacement programme, as well as various others tasks such as replacing Raspberry Pi’s or carrying out battery upgrades. Working with hardware team will often require accompanied travel across the two counties that we support.

We are looking for the following skills and personal qualities
• Evidence of real enthusiasm for IT
• A confident communicator
• A passion to learn about IT
• Someone who thrives in a hands-on environment
• Ability to work well as part of a team as well as on their own
• A self-starter who is able to follow instructions and complete tasks
• Willingness to learn from others and request help when required

We also require a minimum of 4 GCSEs A-C including Maths, English & ICT or Computer Science or equivalent.

Values and Behaviours Framework
As a Service and as individuals:
• We are proud to help
• We are honest
• We are respectful
• We are working together

Application Guidance
In the first instance, would you please contact James Sweeney on 01392 872140 or via email jsweeney@dsfire.gov.uk for an informal chat prior to completing an online application form.

After the informal chat, you will need to complete our application form online including supporting information on why you are interested in an Apprenticeship with Devon & Somerset Fire & Rescue Service and where you meet all the skills and personal qualities detailed above.  This should not exceed 300 words.

Please apply by 11.59pm on the closing date.

We are working to build a diverse workforce that reflects the community we service.

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Job Details

  • OrganisationOther Organisations
  • Work LocationExeterDevon
  • Work Postcode

    EX3 0NW

  • Reference


  • Occupational GroupITApprenticeships/Training Programmes/Work Experience

  • Salary Details

    Commencing salary £16,682 per annum (£8.65 per hour) based on a Grade 3

  • Job TermFixed
  • Appointment TypeFull Time
  • Hours

    37 hours per week (including day release to Exeter College)

  • Closing Date


  • DBS Check Required