Helpline Practitioner - South West Grid for Learning Trust
- Multiple Locations
- Part Time
- £20,250 pro rata, per annum
The role will work on our Professionals Online safety Helpline (POSH|). The role will involve responding to calls, emails and reports, offering advice and support that will help to resolve issues relating to online safety/safeguarding.
The service primarily supports schools (and other children’s professionals), so the post holder will be able to offer advice on a wide range of issues from cyber-bullying, to monitoring and filtering. Some of the time will be spent viewing content and reporting this to industry platforms for removal. This will usually be low-level harmful content, however, there will be times where the post holder may be exposed to graphic content while undertaking this work. Appropriate support and clinical supervision will be offered to staff to help deal with this.
Responses will be made via email and telephone using an internal database to log call notes and send replies to incoming emails. Training to use telephone system and database will be provided.
Working with a range of stakeholders will be necessary including, police, teaching unions, online safety NGOs s and primarily social media/other platforms.
Job Details
- OrganisationOther Organisations
- Work LocationExeterDevon
- Work Postcode
EX2 5WS
- Reference
EK0215
- Occupational GroupSocial Care & HealthYouth & Community
- Salary Details
£20,250 pro rata, per annum
- Job TermFixed
- Appointment TypePart Time
- Hours
20 hours per week
- Closing Date
21/02/2023
- DBS Check Required
Yes