Forest School & Training Administrator - The Outdoors Group Ltd
- Multiple Locations
- Full Time
- £19,798 - £23,000 per annum (progressive pay band)
Location: Exmouth/Crediton/Home-working
Required to start May 2023.
The Outdoors Group is a ten-year strong, pioneering, ‘for purpose’ organisation primarily based in the county of Devon, providing opportunities for children, young people, and adults to access education, training, and fun experiences in outdoor settings. We are all about creating a fun and fantastic place to work with a strong emphasis on work-life balance as part of a community of like-minded people, focusing on providing excellent development opportunities for all our learners and staff. Leading in our market, we have heaps of knowledge, enthusiasm, and a strong vision about who we are and where we’re going…. come and join us on the journey!
You will be responsible for:
- Being the first point of contact to service users and other stakeholders by email, phone and written correspondence. This includes management of the services’ phoneline and mailboxes.
- Responding to initial enquiries (email, online and phone) providing information about the organisation as required or directing these to the relevant team/person.
- Support the SL to schedule and implement the service’s delivery timetable, taking into account staff working hours and annual leave booked.
- Supporting updates to the website as well as staff intranet, ensuring all content and details are accurate and relevant.
- Keep the services’ webpages up to date, ensuring all content and session details are accurate and relevant.
- Manage all bookings, either online or by phone and email, including the collation and processing of enrolment and registration forms. This may include notifying customers of urgent changes to course dates and cancelled sessions due to extreme weather conditions.
- Liaise with Finance for the preparation and issuing of invoices. Track payments received as required to support the work of the finance team.
- Prepare attendee/registration sheets for session leaders.
- Liaising with Marketing and Communications team regarding booking numbers for upcoming courses, ensuring all information is correct and current, providing details and specifics where necessary.
- Support the Senior leaders to prepare monthly/quarterly reports for Directors.
- Liaise with the Learning & Development Officer regarding staff CPD opportunities.
- Working with our awarding body, ITC First, to enrol learners, upload trainer qualifications, upload assessments and issue certificates.
- Support the IQA process for the centre by keeping up to date with policy updates.
- Sending of customer questionnaires/feedback and collating of responses as required.
- Ensure that all forms and templates used by the team are prepared in line with our Brand Guidelines.
- Maintain the Training online workspace.
- Support the SL with their diary management.
- Provide other administrative support to SL as required.
You are expected to be aware of and adhere to all policies and procedures for The Outdoors Group.
This post requires a DBS check.
For more information and to discuss the role please email hr@outdoorsgroup.co.uk.
For further information about the role please view the full job specification which can be found on our website here: https://www.outdoorsgroup.co.uk/work-with-us/
To apply please send a covering letter and complete the application form on our website. Please note we will only accept submissions from candidates who complete an application form.
Interview Date: Will be scheduled for Friday 31st March and Monday 3rd April.
Job Details
- OrganisationOther Organisations
- Work LocationEast DevonMid DevonDevon
- Work Postcode
Exmouth/Crediton/Home-working
- Reference
AC1678
- Occupational GroupAdministrative, Secretarial & Office Support
- Salary Details
£19,798 - £23,000 per annum (progressive pay band)
- Job TermPermanent
- Appointment TypeFull Time
- Hours
37.5 hours per week
- Closing Date
27/03/2023
- DBS Check Required
Yes