Client Contact Administrator - CSW Group

  • Multiple Locations
  • Multiple Terms
  • £21,528 per annum (pro rata for part time)

Would you like to work within a people focussed company that offers 25 days holiday a year (part time pro rata), plus all bank holidays, plus 3 additional ‘thanks holidays’ (usually between Christmas and New Year), paid birthday leave, a paid charity day, a generous employer supported pension scheme, access to a healthcare scheme and a cycle to work scheme?

We have immediate positions available to join our team of Client Contact Administrator team based in Plymouth, within a riverside office that offers free team parking and electric charger points for electric vehicles.

This is an opportunity for you to be part of a dynamic team undertaking key follow up activities with young people, parents and partners.

The role will include caseload support by telephone, follow up and monitoring of outcomes as well as being first line support to incoming calls to CSW. The role will include the need to make an initial assessment of need and to liaise closely with colleagues within CSW to ensure a seamless level of support for young people.

You will need to be comfortable with a lot of telephone work, be able to show an aptitude for communicating with a wide range of people through a variety of channels and have a solution focussed approach.

Possessing excellent ICT skills, you should be meticulous in recording data.

This is an office based role. You would however need to be prepared to work with the team on some occasional Saturdays across the year (on shorter shifts) and to vary your full time working hours to 11am - 7pm for short periods of focussed team work (known well in advance).

CSW Group are the largest single provider of information, advice and guidance services across the South West region and operate a range of contracts supporting young people to make successful transitions at key points of their lives. This work includes careers guidance services in schools and the community, supporting young people with a range of individual needs including SEND, mental health and those involved in the Youth Justice system, as well as working with those not in education or employment (NEETs) to re-engage them in positive outcomes.

Please apply with a CV and a covering letter/supporting statement, or an application form is available to download from Client Contact Administrator – Full Time & Part Time - Permanent - CSW Group Ltd.
Your application form or covering letter/supporting statement should state how you meet the criteria for the role which are outlined in the Job Description for you to refer to.
Your completed application form should be returned by email to
Details can be made available in alternative formats upon request.
Interview Date: w/c 15 August 2022

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Job Details

  • OrganisationOther Organisations
  • Work LocationPlymouthDevon
  • Work Postcode


  • Reference


  • Occupational GroupAdministrative, Secretarial & Office Support

  • Salary Details

    £21,528 per annum (pro rata for part time)

  • Job TermPermanent
  • Appointment TypeFull TimePart Time
  • Hours

    Full Time: 10am - 6pm (Monday - Friday), Part Time: 10am - 2pm or 2pm - 6pm (across 3, 4 or 5 days)

  • Closing Date


  • DBS Check Required