Business Systems Manager - SystmOne (PHN)
- Multiple Locations
- Full Time
- £38,626 - £42,708 per annum
Join Our Team as Business Systems Manager - SystmOne (Public Health Nursing)
Are you passionate about enhancing healthcare through technology?
We are seeking a dedicated Business Systems Manager to ensure the effective operation and ongoing development of SystmOne, the new Electronic Patient Record system currently being implemented for the Public Health Nursing service in Devon.
You will act as the subject matter expert for SystmOne, responsible for (but not limited to)
- technical leadership
- business change/project management
- system administration
- data quality
- helpdesk management
- training.
The role will provide overall management, operational support and guidance on the development of the clinical system and act as the point of specialist knowledge to ensure that SystmOne supports clinical and business activities appropriately and efficiently.
You will carry out change analysis, configuration changes and developments, onboard new users, provide tier 2/3 helpline support, and deliver training throughout implementation and business as usual business system management.
You'll also develop user documentation and maintain an organised online resource repository including standard operating procedures. You will play a leadership role in optimising the new system, ensuring data quality and enhancing its efficiency and functionality.
As a specialist in business system management experience of SystmOne systems configuration, management or administration would be highly beneficial as is experience of working in a health service.
Key Responsibilities:
- The development of business cases and project initiation documents
- To identify via user engagement or horizon scanning develop system change requirements.
- To provide support to co-ordinate the delivery, development and continual improvement of key Information Systems, business systems training courses for DCC/Health staff, partner agency staff and other business systems users.
- To collaborate with Data and Intelligence to maximise value of case management data and analytics requirements.
- To provide project change analysis and project support from initiation to completion. This will include developing and documenting existing and new business processes and innovative ways of working, consulting with relevant staff groups to ensure government requirements and business needs are met.
- Communicate with senior leaders, as required, to ensure proportionate and effective system changes take place at agreed times and do not adversely affect business operations.
- To ensure Information Systems are configured and aligned to business processes, this includes the creation of workflows, forms and management of configurations.
- The identification and logging of system faults, liaising with end users, system providers and technical staff hosting the systems to resolve issues.
- Setup user access and role-based permissions including ensuring correct access rights for NHS Smartcards
Qualities:
- Demonstrates effective problem-solving with a positive and adaptable approach
- Works unsupervised while recognising the importance of seeking guidance for optimal performance
- Develops trusting, empathetic, and positive relationships with a range of teams, promoting collaboration and effective communication
- Shows a keen interest in how technology can enhance the delivery of clinical care, demonstrating a forward-thinking approach to support PHN’s technological advancements
- Experience of working in a healthcare setting with system administration/development on SystmOne is important.
- Experience of the management or support of case management systems
- Experience of working with and processing personal data
This is an exciting time to join our team as we support the Public Health Nursing service on their transformation journey.
The implementation of SystmOne will revolutionise operations and enhance patient care within PHN.
Your role will be pivotal in this transition, helping to shape the future of the service and ensuring a smooth and efficient implementation of the new system.
For further information regarding the Public Health Nursing service please contact Victoria Howard (victoria.howard@devon.gov.uk)
For further information regarding System role and expectations please contact Richard Reece (richard.reece@devon.gov.uk)
Internal Applicants, please note: If you are an existing DCC employee, please use your iTrent Employee Self Service (ESS) details to log in and apply.
Please click Apply Now to see the Job Description.
- DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our Equality and Diversity webpages.
- Happy to Talk Flexible Working - The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc.
- We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
- This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
- Personal data we collect from you will be processed in accordance with the Applicant privacy notice.
- For more information about Working for Devon please visit our Working for Devon page.
- This role requires a DBS disclosure.
Reference: REQ007576
Job Details
- OrganisationDevon County Council
- Work LocationExeterDevon
- Work Postcode
EX2 4QD
- Reference
REQ007576
- Occupational GroupITProject & Programme ManagementReporting, Data & MI
- Salary Details
£38,626 - £42,708 per annum
- Job TermPermanent
- Appointment TypeFull Time
- Hours
37 hours per week
- Closing Date
23/03/2025
- DBS Check Required
Yes