Assistant Transport Coordination Officer (Ref.2883)

  • Exeter
  • Full Time
  • From £20,444 to £22,571 per annum

Are you someone with a can-do attitude who is motivated and looking to find a role in a friendly and supportive team at Devon County Council? If so, you could be the person we are looking for to join our busy team who arrange non-emergency patient transport for eligible people, registered with a Devon GP, to attend medical appointments both locally and across the country.

Patient Transport Advice Service (PTAS) are working in partnership with Devon CCG to ensure those people who need support are enabled to attend medical care services on suitable and safe transport.

In this role you will be speaking daily to patients, their carers, NHS professionals and DCC colleagues to source information regarding the patient and ensure we have all the details we need to assess the eligibility of the patient for NHS funded transport.

For those not eligible for NHS funded travel this will include giving information and advice on transport options (including public transport) to enable them to make their own safe travel. 

Experience of working in a busy office environment with frequently changing priorities is required; if that experience is an NHS or transport organisation it would be beneficial but not essential.  Good IT skills are essential, you will be using a range of Microsoft systems, as well as a few bespoke systems for transport provision and accounting - training will be given on our bespoke systems.

We are in the main still working from home, but it is expected that we will return to the office on an agile working basis, which will include some home working and some office-based activity. For training purposes, it is expected you will need to be available for face-to-face training for at least 2 weeks at the start of employment.  After that, there is a minimum requirement to be in the office at least one day a month and attend for training and meetings as requested.


  • We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment. 
  • DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. 
  • The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc. More information can be found on our Equality and Diversity webpages
  • This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English. 
  • Personal data we collect from you will be processed in accordance with the Applicant privacy notice
  • Happy to Talk Flexible Working
  • For more information about Working for Devon please visit our Working for Devon page


What we can offer you

  • Working for Devon County Council has all the benefits that you can expect from a large employer. 
  • In return for the vital contribution that you make, we offer: 
  • 25 days annual leave per year (rising with length of service) plus Bank Holidays 
  • Membership of the Local Government Pension Scheme - more information can be found on the Peninsula Pensions website 
  • Access to our confidential Employee Assistance Programme – available 24/7 to support you with personal and work life 
  • Flexible working opportunities, including home-working (subject to the needs of the role) 
  • Discounts from local and high street retailers through the Devon Discounts scheme


For an informal discussion please contact Sarah Austic, Lynn Thornton or Jack Mason on 01392 381099

Apply Now

Job Details

  • OrganisationDevon County Council
  • Work LocationExeter
  • Work Postcode

    EX2 4QD

  • Reference


  • Occupational GroupHighways, Transport & Traffic

  • Salary Details

    From £20,444 to £22,571 per annum

  • Job TermPermanent
  • Appointment TypeFull Time
  • Hours


  • Closing Date


  • DBS Check Required