Access to Information Assistant (Ref.3008)

  • Exeter
  • Full Time
  • £19,264 - £20,043 per annum

Are you looking for a role where you make a difference?  Are you looking to be part of a flexible and supportive team?  Do you have a positive and enthusiastic attitude towards learning, and are proactive and willing to help and support others?  Are you looking to work in an organisation where you are valued and provided with an attractive benefits package?  If the answer is yes, then we have an exciting opportunity for you! 

We are currently looking for an Access to Information Assistant to join our Access to Information Team based at County Hall in Exeter.   

 Why come and work for Devon County Council?: 

  • Good rates of pay  
  • Flexibility with working hours and working locations 
  • Excellent health and wellbeing culture within the organisation 
  • Excellent employee discount scheme 
  • Cycle to Work Scheme 
  • Excellent ongoing internal learning, development & training opportunities 
  • Peninsula Pension scheme membership 
  • 25 days annual leave (plus bank holidays) – rising to 30 days after 5 years’ service.  (pro rata for PT staff) 
  • Employee Assistance Programme 
  • Opportunities for promotion and progression  


What skills & qualities we need from you?: 

  • Able to use a laptop (TEAMS/Outlook/Calendars/Microsoft Edge/Excel/Word).  Basic Training will be provided 
  • Positive and enthusiastic attitude towards learning and supporting your colleagues 
  • Sense of humour 
  • Good communication skills and the ability to build good working relationships with team members and wider colleagues 
  • Ability to plan workload for the day and be adaptable when service needs might change 
  • Ability to think on your feet and work with colleagues to resolve problems 
  • Remain calm and resilient under pressure 


What key tasks/responsibilities will the role involve: 

  • You will be using a laptop and various internal systems and Microsoft packages to conduct your role 
  • You will be working in an ‘agile’ way – some home working and some office-based work 
  • Responding to queries from Members of the Public and other public bodies 
  • Logging requests for Information such as Freedom of Information Requests 
  • Carrying out initial searches for information 
  • Working with our case management system 
  • Drafting and responding to emails 
  • Ingoing/Outgoing post 


Part of the application will include you having to type a supporting statement.  It is Important that you look at the job description and person specification when typing your supporting statement and provide examples to show how you can demonstrate your skills and qualities. The supporting statement will form a VITAL part of the selection process, including if you will be invited to formal interview stage. Remember to sell yourself! 

Interviews will be held virtually via TEAMS (you will need access to a laptop/computer with webcam & microphone). 

This is a full time post but we can consider requests for part time working (at least 30 hours per week). We can be flexible with when the hours are worked (for example to fit around caring commitments) and most of the role can be undertaken at home; although regular office work is required.  


  • We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment. 
  • DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. 
  • The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc. More information can be found on our Equality and Diversity webpages
  • This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English. 
  • Personal data we collect from you will be processed in accordance with the Applicant privacy notice
  • Happy to Talk Flexible Working
  • For more information about Working for Devon please visit our Working for Devon page
  • This role requires a DBS disclosure. 


If you would like to find out more about the role above please feel free to contact Hannah Halford on 01392 381571 for an informal discussion before applying. 

Are you interested by what you have seen above?  Then do not delay!  This is your opportunity to join a fun, vibrant and dynamic team. Click the apply button below NOW! 

Apply Now

Job Details

  • OrganisationDevon County Council
  • Work LocationExeter
  • Work Postcode

    EX2 4QD

  • Reference


  • Occupational GroupAdministrative, Secretarial & Office Support

  • Salary Details

    £19,264 - £20,043 per annum

  • Job TermPermanent
  • Appointment TypeFull Time
  • Hours


  • Closing Date


  • DBS Check Required